At Snapmango, we aim to present our products as accurately as possible through our images. However, slight variations may occur depending on the type of product.

For handcrafted or natural-material items:

Variations in colour, texture, pattern, or finish are a natural part of the design and make each piece unique.

For other products:

Including kitchenware, garden items, and general merchandise, there may be minor differences due to lighting, screen settings, or manufacturing batches.

Overall, we ensure that the product you receive matches the description and quality shown.

The images on our website are for reference purposes and represent the style and quality of the product.

For handcrafted or natural products:

• Each piece is unique, so the item you receive may slightly differ from the image

For standard manufactured items:

• The product will be exactly to what is shown, with only minimal variations if any

We always strive to deliver products that meet your expectations in both design and quality.

Our product range at Snapmango includes a mix of handcrafted décor pieces, natural stone items, as well as functional kitchen and garden products—so the level of fragility can vary.

Delicate items:

• Such as agate, marble, glass, or decorative pieces should be handled with care, as they can be more sensitive to drops or impact

Everyday-use products:

• Including most kitchenware and garden items are designed for regular use, but we still recommend careful handling to maintain their quality and longevity

We take extra care in packaging all orders to ensure they arrive safely. However, like any quality product, proper handling and storage will help preserve their condition over time.

Important: If you ever receive an item that arrives damaged, please reach out to us within 48 hours, and we'll be happy to assist.

• Wipe gently with a soft cloth
• Avoid harsh chemicals or abrasives
• Keep away from prolonged moisture exposure
• Handle with care to preserve longevity

• Australia (Standard): 3 to 8 business days
• Australia (Express): 1 to 4 business days
• International: 7 to 15 business days

Please note that these are estimated timelines and may vary.

Orders are processed within 2 to 5 business days.

You'll receive a tracking link once your order is dispatched.

Yes, we ship worldwide.

Please note that customs duties or import taxes may apply depending on your country and are the responsibility of the customer.

If your order hasn't been dispatched yet, we may be able to update your address.

Please contact us as soon as possible after placing your order.

We recommend:

• Opening your package carefully
• Inspecting your items immediately
• Keeping all packaging until you're satisfied with your order

We're here to help.

Please email us within 48 hours of delivery with:

• Your order number
• Photos of the product
• Photos of the packaging

We'll assess the issue and provide a resolution as quickly as possible.

In case of damage claims, we require photos of the packaging to understand what happened during transit.

Without this, it may be difficult to process your request.

Yes, we accept returns under certain conditions.

For change-of-mind returns:

• Request must be made within 14 days of delivery
• Item must be unused and in original packaging
• Return shipping is paid by the customer

Our products are made from natural materials, so variations are expected and are not considered defects.

However, if you're unsure before purchasing, we're happy to assist you in selecting the right piece.

If your item is faulty or significantly different from its description, you're entitled to a remedy under Australian Consumer Law.

We will arrange a replacement or refund, including return shipping if applicable.

Once approved, refunds are processed within 5 to 10 business days to your original payment method.