Snap Mango
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orders@snapmango.com.au

  • Return & Exchange Policy
    • Support / Returns

    Refund & Return Policy

    At Snapmango, we take pride in offering a diverse range of thoughtfully curated products across home décor, garden collections, kitchenware, and lifestyle items. We strive to ensure that every product meets quality expectations and arrives safely to you.

    1Change of Mind Policy

    At Snapmango, we want you to feel confident in every purchase. If you change your mind, we offer a flexible return option.

    Eligibility for change of mind returns:

    • The request is made within 15 days of delivery
    • You provide valid proof of purchase (order confirmation or receipt)
    • The item is unused, unopened, and in its original condition
    • All original packaging, tags, manuals, and accessories are included

    Return outcome:

    • Approved returns will receive a refund to the original payment method
    • Original shipping costs are non-refundable
    • Return shipping costs are the responsibility of the customer unless otherwise agreed

    Non-returnable items for change of mind:

    • Any item marked as "Final Sale" or "No Returns"
    • Items that have been used, damaged, or altered after delivery

    Important: Snapmango reserves the right to decline returns that do not meet these conditions. All returns are assessed upon arrival before approval is confirmed. This policy applies in addition to your rights under the Australian Consumer Law, which may entitle you to a refund, replacement, or repair for faulty or misrepresented products.

    To start a return, please contact our support team with your order details. We will guide you through the next steps to make the process simple and smooth.

    2Damaged Or Incorrect Items

    If you receive a product that is damaged, defective, or incorrect:

    • Please contact us within 48 hours of delivery
    • Share clear photos/videos of the issue for quick resolution

    We will offer a replacement or refund, depending on availability and situation.

    3Refunds

    Once your return is received and inspected:

    • Approved refunds will be processed to your original payment method within 5–10 business days
    • Shipping costs (if applicable) are non-refundable unless the issue was on our end

    4Exchanges

    We currently offer exchanges only for damaged or defective items, subject to stock availability.

    5Product Variations & Expectations

    Snapmango offers a wide variety of products, including handcrafted, natural-material items as well as manufactured goods for kitchen and garden use.

    • Some products may have slight variations in colour, texture, or finish due to materials, lighting, or manufacturing processes
    • These variations are not considered defects but part of the product's uniqueness or standard production characteristics

    6Return Shipping

    • Customers are responsible for return shipping costs unless the item is faulty or incorrect
    • We recommend using a trackable shipping method

    7How To Request A Return

    Please email orders@snapmango.com.au and include:

    • Your order number
    • Proof of purchase
    • Photos/videos if the item is damaged or incorrect
    • Clear description of the issue